KB Healthcare Services

PRIVACY POLICY

Effective Date: November 10, 2025
Last Updated: November 10, 2025

Introduction

Welcome to KB Healthcare Services ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.kbhealthservices.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

Contact Information

KB Healthcare Services
22648 Glenn Dr STE 304
Sterling, VA 20164

Phone: (703) 544-5194
Email: info@kbhealthservices.com

For questions about this Privacy Policy or to exercise your privacy rights, please contact us using the information above.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name and contact information (phone number, email address, mailing address)
Date of birth and demographic information
Health information and medical history (as relevant to healthcare services)
Emergency contact information
Insurance information and healthcare coverage details
Payment and billing information
Communication preferences
Employment and caregiver information (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website addresses
Geographic location data
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our healthcare services
To communicate with you about appointments, services, and care coordination
To process payments and manage billing
To send service-related notifications, reminders, and alerts
To respond to your inquiries and provide customer support
To comply with legal obligations and protect our legal rights
To maintain HIPAA compliance and protect health information
To prevent fraud and ensure the security of our services
To send marketing communications (with your consent)
To improve our website and user experience
To conduct quality assurance and service improvement activities

SMS/Text Messaging Terms

Message Program Description

By providing your mobile phone number and opting in to receive text messages from KB Healthcare Services, you consent to receive SMS/text messages including but not limited to:

Appointment reminders and confirmations
Healthcare service alerts and updates
Medication reminders and health information
Care coordination communications
Billing and payment notifications
Promotional offers and special announcements (with separate consent)
Customer service communications
Emergency notifications (when applicable)

Message Frequency: Message frequency varies based on your service needs and preferences. You may receive multiple messages per week depending on your care plan and appointment schedule.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Please consult your mobile service provider for details about your specific plan.

Consent and Opt-In

Consent to receive text messages is obtained through:

Web form opt-in on our website with an unchecked checkbox
Text message opt-in by texting a keyword to our designated number
Written consent forms completed in person or electronically during registration
Verbal consent documented by our healthcare staff
Mobile application opt-in settings

By opting in, you certify that you are the mobile account holder or have the account holder's permission to opt in to our messaging program. You also confirm that the mobile number provided is accurate and that you are authorized to receive messages at that number.

Consent is not a condition of purchase. You are not required to consent to receive text messages as a condition of purchasing any goods or services from KB Healthcare Services. You may still receive our services without opting in to text message communications.

Opt-Out Instructions

You may opt out of receiving text messages at any time by:

Texting "STOP" to any message you receive from us
Replying "STOP," "CANCEL," "UNSUBSCRIBE," "END," or "QUIT" to (703) 544-5194
Contacting us at info@kbhealthservices.com and requesting to be removed from text messaging
Calling us at (703) 544-5194 and speaking with a representative
Updating your communication preferences through our patient portal (if available)

After opting out, you will receive one final confirmation message confirming your opt-out request has been processed. You may continue to receive messages for a short period (typically 24-48 hours) while your request is processed through our systems.

Important Note: Opting out of promotional messages does not opt you out of critical service-related messages such as appointment confirmations or urgent care notifications.

Help and Support

For help or more information about our text messaging program:

Text "HELP" to (703) 544-5194
Email us at info@kbhealthservices.com
Call us at (703) 544-5194
Visit our website at https://www.kbhealthservices.com

We will respond to your inquiry as promptly as possible during our business hours (Monday-Friday, 9:00 AM - 5:00 PM EST).

Supported Carriers

Our text messaging program is supported by major U.S. wireless carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Additional carriers may be supported. Please contact us if you have questions about carrier compatibility.

Technical Requirements

To participate in our text messaging program, you must have:

A mobile device capable of receiving SMS/text messages
An active mobile service plan with a supported carrier
A U.S.-based mobile phone number

Mobile Number Handling and Third-Party Sharing

We take your privacy seriously and are committed to protecting your mobile information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile phone number, opt-in consent data, and related messaging information are collected and stored securely in compliance with applicable privacy laws and industry standards. We do not sell, rent, lease, or share your mobile number with third-party marketers or affiliates for promotional purposes under any circumstances.

Limited Sharing for Service Delivery: Information sharing to subcontractors in support services, such as customer service, is permitted. We may share your mobile information with trusted service providers and subcontractors who assist us in operating our messaging program, providing customer support, or delivering our healthcare services. These third parties may include:

SMS messaging platform providers
Customer service and support vendors
Healthcare coordination partners
IT service providers and data processors
Quality assurance and compliance auditors

These third parties are contractually obligated to:

Use your information only for the specific services they provide to us
Maintain the confidentiality and security of your information
Comply with applicable privacy and data protection laws, including HIPAA where applicable
Not use your information for their own marketing or business purposes
Return or destroy your information upon completion of services

Opt-In Consent Processing: When you opt in to receive text messages, we collect and record:

Your mobile phone number
Date and time of consent
Method of consent (web form, text message, in-person, etc.)
Types of messages you've consented to receive
IP address or device information (for web-based opt-ins)

This consent information is stored securely and maintained in accordance with regulatory requirements.

Data Processing and Storage: Your mobile number and opt-in data are:

Encrypted during transmission and at rest
Stored on secure servers with restricted access
Backed up regularly to prevent data loss
Retained for as long as necessary to provide our services and comply with legal obligations
Subject to regular security audits and monitoring

You may request access to, correction of, or deletion of your mobile information by contacting us at info@kbhealthservices.com or (703) 544-5194. Please note that we may need to retain certain information to comply with legal requirements or complete transactions you have requested.

How We Share Your Information

In addition to the mobile information sharing policies described above, we may share your personal information in the following circumstances:

Healthcare Providers: We may share your health information with healthcare providers, specialists, pharmacies, laboratories, and other medical professionals involved in your care, as permitted by HIPAA and with your consent.

Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as:

Payment processing and billing services
Data analysis and business intelligence
Email and communication delivery
Hosting services and cloud storage
Customer service and call center operations
Marketing assistance and campaign management
Insurance verification and claims processing

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders and subpoenas
Government agencies and regulators
Law enforcement requests
Legal proceedings and investigations
National security requirements

Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

Protection of Rights: We may disclose information to:

Protect and defend our rights, property, or safety
Protect the rights, property, or safety of our users or others
Prevent fraud, abuse, or illegal activity
Enforce our Terms of Service or other agreements
Respond to emergencies or threats to health or safety

Business Associates: As a healthcare provider, we may share your protected health information with business associates who perform services on our behalf, as permitted by HIPAA.

With Your Consent: We may share your information for any other purpose with your explicit consent or at your direction.

HIPAA Compliance

As a healthcare provider, KB Healthcare Services complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain appropriate safeguards to protect your health information and use and disclose your information only as permitted by law.

For more information about our HIPAA privacy practices, please request a copy of our Notice of Privacy Practices or visit our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Technical Safeguards:

Encryption of data in transit using SSL/TLS protocols
Encryption of data at rest
Secure authentication and access controls
Firewalls and intrusion detection systems
Regular security patches and updates
Secure backup and disaster recovery systems

Administrative Safeguards:

Employee training on data protection and HIPAA compliance
Background checks for employees with access to sensitive information
Confidentiality agreements and policies
Incident response and breach notification procedures
Regular risk assessments and security audits
Designated privacy and security officers

Physical Safeguards:

Secure facilities with restricted access
Video surveillance and alarm systems
Secure disposal of physical records
Device and media controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request copies of your personal information and health records

Correction: The right to request correction of inaccurate or incomplete information

Deletion: The right to request deletion of your personal information (subject to legal retention requirements)

Restriction: The right to request restriction of processing of your information

Objection: The right to object to our processing of your information for certain purposes

Data Portability: The right to request transfer of your information to another party in a structured, commonly used format

Withdraw Consent: The right to withdraw consent for text messages, marketing communications, or other optional services at any time

Accounting of Disclosures: The right to receive an accounting of certain disclosures of your health information (as required by HIPAA)

Confidential Communications: The right to request confidential communications of your health information

To exercise these rights, please contact us at:

Email: info@kbhealthservices.com
Phone: (703) 544-5194
Mail: 22648 Glenn Dr STE 304, Sterling, VA 20164

We will respond to your request within the timeframe required by applicable law (typically 30 days). We may require verification of your identity before processing your request.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use:

Essential Cookies: Required for website functionality and security
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block cookies from specific websites
Block all cookies
Clear cookies when closing your browser

Please note that disabling cookies may limit your ability to use certain features of our website.

Do Not Track: Our website does not currently respond to "Do Not Track" signals from browsers.

Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18, except when receiving healthcare services with appropriate parental or guardian consent. We do not knowingly collect personal information from children without proper authorization.

If you are a parent or guardian and believe we have collected information from your child without proper consent, please contact us immediately at info@kbhealthservices.com so we can take appropriate action.

International Data Transfers

Our services are provided from the United States and are intended for users located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate.

By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy and U.S. law.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations (including HIPAA retention requirements)
Resolve disputes and enforce our agreements
Support business operations and record-keeping

Healthcare records are typically retained for a minimum of 6-10 years as required by federal and state law. Marketing and communication preferences are retained until you opt out or request deletion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website with a new "Last Updated" date
Sending you an email notification (if you have provided your email address)
Sending you a text message notification (if you have opted in to text messages)
Posting a notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Relationship to Terms of Service

This Privacy Policy is incorporated into and is subject to our Terms of Service. Any terms not defined in this Privacy Policy have the meanings given to them in our Terms of Service. By using our services, you agree to both this Privacy Policy and our Terms of Service.

In the event of any conflict between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail unless otherwise specified.

State-Specific Privacy Rights

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information (we do not sell personal information)
The right to correct inaccurate personal information
The right to limit the use of sensitive personal information
The right to non-discrimination for exercising your privacy rights

Virginia, Colorado, Connecticut, and Utah Residents

If you reside in Virginia, Colorado, Connecticut, or Utah, you may have similar rights under your state's privacy law.

To exercise your state-specific privacy rights, contact us at info@kbhealthservices.com or (703) 544-5194.

Accessibility

We are committed to ensuring this Privacy Policy is accessible to all users, including individuals with disabilities. If you have difficulty accessing this Privacy Policy or require it in an alternative format (such as large print, audio, or other accessible formats), please contact us:

Email: info@kbhealthservices.com
Phone: (703) 544-5194

We will work with you to provide the information in a format that meets your needs.

Consent and Acknowledgment

By using our website, services, or opting in to our text messaging program, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This Privacy Policy is publicly accessible at https://www.kbhealthservices.com/privacy-policy and is available for your review at any time.

Questions, Concerns, or Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, our privacy practices, or how we handle your information, please contact us:

KB Healthcare Services
Privacy Officer
22648 Glenn Dr STE 304
Sterling, VA 20164